For additional support, email our support team at support@clearstem.com

Privacy Policy

Terms of Service

Wholesale

Log in

Main website

CLEARSTEM Help Center

How to build your CLEARSTEM routine

Where do I start?

What CLEARSTEM product is right for me?

Skin Quiz + Pore-Clogger Checker

How is CLEARSTEM different?

Getting Started

CLEARSTEM Rewards - FAQ

Your Guide to CLEARSTEM Rewards

CLEARSTEM Rewards

Where are your products made?

Is CLEARSTEM suitable for all genders?

Are your products tested on animals? Are they cruelty-free?

Are your products gluten-free?

Any new product launches coming soon?

General Product Questions

The Clear Guide: MINDBODYSKIN®

MINDBODYSKIN®

The Clear Guide: HYDRAGLOW™

HYDRAGLOW™

The Clear Guide: BOUNCEBACK™

BOUNCEBACK™

The Clear Guide: CLEARITY®

CLEARITY®

The Clear Guide: CELLRENEW®

CELLRENEW®

The Clear Guide: HYDRABERRY™

HYDRABERRY™

The Clear Guide: VITAMINSCRUB®

VITAMINSCRUB®

The Clear Guide: BRIGHTEYES

BRIGHTEYES

The Clear Guide: GENTLECLEAN

GENTLECLEAN

The Clear Guide: YOUARESUNSHINE®

YOUARESUNSHINE®

The Clear Guide: SKINSPRAY ALL DAY

SKINSPRAY ALL DAY

The Clear Guide: VIBRANCE-C

VIBRANCE-C

The Clear Guide: GLASS EFFECT

GLASS EFFECT

The Clear Guide: EYE CANDY

EYE CANDY

The Clear Guide: SUNNYSIDEKICK®

SUNNYSIDEKICK®

The Clear Guide: SULFUR SPOT&MASK

SULFUR SPOT&MASK

The Clear Guide: GOOD SEEDS

GOOD SEEDS

The Clear Guide: HAIR SKIN NAILS

HAIR SKIN NAILS

The Clear Guide: PREGAME®

PREGAME®

The Clear Guide: SMOOTH OVER™

SMOOTH OVER™

The Clear Guide: GLOWTIME

GLOWTIME

The Clear Guide: PILLOWTIME

PILLOWTIME

The Clear Guide: SKIN TREATS

SKIN TREATS

The Clear Guide: LIPS&CUTES™

LIPS&CUTES™

Product Info

Experiencing a reaction, blemishes, or unexpected result? Read this first.

Is CLEARSTEM pregnancy and nursing safe?

Can I use CLEARSTEM products under makeup?

Do any of your products contain fragrance?

What is the shelf-life of your products?

Using Your Products

Help, I can’t log into my account.

Do you offer any discounts?

How much does shipping cost?

What forms of payment do you accept?

I was unable to attend the masterclass, do you have a recording?

Do you offer wholesale pricing?

Can I purchase your products in-store?

General

Where do you ship?

What happens if my package is returned to sender?

Do you offer free shipping?

What shipping method do you use?

Can I place orders to ship internationally?

Do you ship to PO Boxes?

My order is stuck in transit — what should I do?

Shipping

What is your return policy?

Do you offer exchanges?

When will my refund arrive?

What happens if I return an item from a bundle?

I got a product as a gift, can I still return or exchange it?

I purchased your order from a retail store, can I return it to you?

Returns and Exchanges

Can I buy CLEARSTEM Products using my HSA or FSA?

Are products available on subscription?

Where can I find the status of my order?

Can I change or cancel my order?

There is an issue with my order I just received. What should I do?

How do I update my shipping or billing information?

Managing your subscription

My order arrived damaged — what do I do?

Something is missing from my order

I received the wrong item — what do I do?

Orders & Subscriptions

How do I apply a discount code to my order?

Can I use more than one discount code at checkout?

Are discount codes valid on all products?

Why does my discount code only apply to certain items?

What should I do if I forgot to apply my discount code?

Can I reuse a discount code on multiple orders?

Do discount codes apply to subscription orders?

Discount Code FAQs

All articles

Categories

Getting Started

CLEARSTEM Rewards

Product Info

Using Your Products

General

Shipping

Returns and Exchanges

Orders & Subscriptions

Discount Code FAQs